Leadership Lessons From Top CEOs

“There is a formula to winning” — Aman Bhutani, CEO of Godaddy

Aman Bhutani is of the opinion that winning is neither a fluke of luck, nor is it random. In fact, there is a formula with which you can gauge success.

“Hire the best for your team” — Steve Jobs, Founder of Apple

Being a CEO, he said, is not about mastering the ability to wear many hats or try to excel at everything. The secret to success is to surround yourself with talented people and delegate work effectively.

“Focusing on the customer makes a company more resilient”- Jeff Bezos, Founder and Executive Chairman of Amazon.

He says “We’re not competitor obsessed, we’re customer-obsessed. We start with the customer and we work backwards.” And there is no doubt that it has worked wonderfully for Amazon!

“Having consistency in routine improves productivity” — Hernan Lopez, CEO of Wondery

Lopez says that three things keep him mentally and emotionally grounded: reading, therapy and the meditation stories.

“Customer service shouldn’t be a department, it should be the entire company.” — Tony Hsieh, CEO of Zappos.

Customer service is important to your business because it retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.

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